Your GDPR Rights

Last Updated: January 2025

At pixirones.com, we are committed to protecting your privacy and ensuring you have control over your personal data. This page explains your rights under the General Data Protection Regulation (GDPR) and how to exercise them.

1. Introduction to GDPR

The General Data Protection Regulation (GDPR) is a comprehensive data protection law that applies throughout the European Union, including Ireland. It gives you significant rights and control over how your personal data is collected, used, and stored.

As a user of Real Bus Simulator : Bus Games, you have the following rights under GDPR:

2. Right to Access (Article 15)

What is it?

You have the right to request access to your personal data that we hold. This is known as a "subject access request."

What information can you access?

  • What personal data we are processing
  • Why we are processing it
  • Who we share it with
  • How long we will keep it
  • Where the data came from
  • Whether automated decision-making is used

How to exercise this right:

Send an email to support@pixirones.com with the subject line "GDPR Access Request" and include:

  • Your full name
  • Your email address associated with your account
  • Proof of identity (if requested)

We will respond within 30 days and provide the information in a commonly used electronic format.

3. Right to Rectification (Article 16)

What is it?

You have the right to request correction of inaccurate or incomplete personal data.

When can you use it?

  • Your personal information is incorrect
  • Your data is incomplete or outdated
  • You want to update your preferences

How to exercise this right:

Contact us at support@pixirones.com with details of the information that needs to be corrected. We will update your data within 30 days and notify any third parties with whom we shared the data.

4. Right to Erasure / Right to be Forgotten (Article 17)

What is it?

You have the right to request deletion of your personal data in certain circumstances.

When can you request deletion?

  • The data is no longer necessary for its original purpose
  • You withdraw consent and there is no other legal basis for processing
  • You object to processing and there are no overriding legitimate grounds
  • The data has been unlawfully processed
  • The data must be erased to comply with legal obligations

Limitations:

We may not be able to delete your data if we need it for:

  • Compliance with legal obligations
  • Legal claims or defenses
  • Public interest purposes

How to exercise this right:

Email support@pixirones.com with "GDPR Deletion Request" in the subject line. We will process your request within 30 days and confirm when your data has been deleted.

5. Right to Restriction of Processing (Article 18)

What is it?

You can request that we limit how we use your personal data while maintaining the data itself.

When can you request restriction?

  • You contest the accuracy of the data (restriction during verification)
  • Processing is unlawful but you prefer restriction over deletion
  • We no longer need the data but you need it for legal claims
  • You have objected to processing (restriction pending verification)

What happens during restriction?

We will store your data but not use it unless:

  • You give consent
  • It's needed for legal claims
  • It's needed to protect another person's rights
  • It's needed for important public interest reasons

How to exercise this right:

Contact support@pixirones.com with "GDPR Restriction Request" and explain your reasons. We will respond within 30 days.

6. Right to Data Portability (Article 20)

What is it?

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and transmit it to another service provider.

What data is included?

  • Data you provided to us
  • Data processed based on consent or contract
  • Data processed by automated means

What formats do we provide?

  • JSON format
  • CSV format
  • XML format

How to exercise this right:

Email support@pixirones.com with "GDPR Data Portability Request." We will provide your data within 30 days in your preferred format.

7. Right to Object (Article 21)

What is it?

You have the right to object to certain types of processing of your personal data.

When can you object?

  • Processing based on legitimate interests
  • Processing for direct marketing purposes
  • Processing for scientific or historical research
  • Processing for statistical purposes

Direct Marketing:

You have an absolute right to object to direct marketing. Once you object, we must stop all marketing communications immediately.

How to exercise this right:

Contact support@pixirones.com with "GDPR Objection" in the subject line. For marketing objections, you can also use unsubscribe links in our emails.

8. Rights Related to Automated Decision-Making and Profiling (Article 22)

What is it?

You have the right not to be subject to decisions based solely on automated processing that significantly affects you.

Our practices:

Real Bus Simulator : Bus Games does not use automated decision-making or profiling that produces legal effects or similarly significant effects on users.

If this changes, we will:

  • Inform you clearly
  • Explain the logic involved
  • Provide human intervention options
  • Allow you to challenge decisions

9. Right to Withdraw Consent (Article 7)

What is it?

Where we process your data based on consent, you can withdraw that consent at any time.

How consent works:

  • Consent must be freely given, specific, informed, and unambiguous
  • You can withdraw consent as easily as you gave it
  • Withdrawal does not affect the lawfulness of processing before withdrawal

Where we use consent:

  • Marketing communications
  • Optional cookies and tracking
  • Newsletter subscriptions
  • Certain optional game features

How to withdraw consent:

Email support@pixirones.com or use the unsubscribe options in our communications. You can also manage cookie preferences through our cookie consent banner.

10. Data Controller Information

Who is the data controller?

The data controller responsible for your personal data is:

pixirones.com
99 North Street
Waterford
Ireland

Contact details:

11. How to Exercise Your Rights

Step-by-step process:

  1. Identify your right: Determine which GDPR right you want to exercise
  2. Contact us: Send an email to support@pixirones.com
  3. Include details: Provide your name, email, and specific request
  4. Verify identity: We may ask for proof of identity to protect your data
  5. Wait for response: We will respond within 30 days (can be extended to 60 days for complex requests)

No fees:

Exercising your GDPR rights is free of charge. However, we may charge a reasonable fee if:

  • Your request is clearly unfounded or excessive
  • You request multiple copies of the same information

Response timeframes:

  • Standard response: 30 days
  • Complex requests: Up to 60 days (with notification)
  • Marketing opt-out: Immediate

12. Managing Your Cookie Preferences

Cookie consent:

You can manage your cookie preferences at any time through:

  • Our cookie consent banner (appears on first visit)
  • Your browser settings
  • Contacting us at support@pixirones.com

Types of cookies:

  • Essential cookies: Required for website functionality (cannot be disabled)
  • Analytics cookies: Help us understand usage patterns (optional)
  • Marketing cookies: Used for advertising purposes (optional)

How to disable cookies:

  1. Click "Reject Non-Essential" on our cookie banner
  2. Or adjust settings in your browser preferences
  3. Note: Disabling cookies may affect website functionality

13. Right to Lodge a Complaint

If you're not satisfied:

If you believe we have not handled your data properly or responded adequately to your request, you have the right to lodge a complaint with the supervisory authority.

Irish Data Protection Commission:

Data Protection Commission
21 Fitzwilliam Square South
Dublin 2, D02 RD28
Ireland

Phone: +353 (0)761 104 800
Email: info@dataprotection.ie
Website: www.dataprotection.ie

Before filing a complaint:

We encourage you to contact us first at support@pixirones.com so we can try to resolve your concerns directly.

14. Children's Data Rights

Special protections for children:

If you are under 18, you have the same GDPR rights as adults. Additionally:

  • Parents or guardians can exercise rights on your behalf
  • We require parental consent for users under 16
  • Parents can request deletion of their child's data
  • We take extra care with children's data

For parents:

To exercise rights on behalf of your child, contact support@pixirones.com with proof of parental responsibility.

15. International Data Transfers

Your rights during transfers:

When we transfer your data outside the EU/EEA, you still maintain all your GDPR rights. We ensure appropriate safeguards through:

  • Standard Contractual Clauses approved by the EU Commission
  • Adequacy decisions by the EU Commission
  • Other approved transfer mechanisms

Request information:

You can request information about international transfers and the safeguards we use by contacting support@pixirones.com

16. Data Breach Notification

Your right to be informed:

If a data breach occurs that poses a high risk to your rights and freedoms, we will notify you without undue delay.

What we'll tell you:

  • Nature of the breach
  • Likely consequences
  • Measures we're taking
  • Steps you should take

Reporting to authorities:

We will report serious breaches to the Data Protection Commission within 72 hours of becoming aware of them.

17. Keeping Your Information Updated

Your responsibility:

To help us keep your data accurate, please:

  • Update your account information when it changes
  • Notify us of errors in your data
  • Keep your contact details current

Regular reviews:

We recommend reviewing your account information periodically and updating as needed.

18. Questions and Support

Need help?

If you have questions about your GDPR rights or need assistance exercising them, we're here to help:

Additional resources:

19. Updates to GDPR Rights

We may update this page to reflect changes in GDPR requirements or our practices. We will notify you of significant changes through:

  • Email notification to registered users
  • Prominent notice on our website
  • Update date at the top of this page

20. Commitment to Your Rights

At pixirones.com, we are committed to respecting and protecting your GDPR rights. We believe in transparency, fairness, and accountability in all our data processing activities.

Your trust is important to us, and we work hard to earn and maintain it every day.

If you have any concerns about how we handle your data, please don't hesitate to contact us at support@pixirones.com